CITIZEN’S CHARTER 1. REQUEST FOR WATER SERVICE CONNECTION 2. COLLECTIONS 3. REQUEST FOR RECONNECTION 4. REPAIR OF LEAKS (MAINLINE OR SERVICE LINE) 5. REQUEST FOR DISCONNECTION 6. REQUEST FOR TRANSFER OF LOCATION OF WATER CONNECTION 7. REQUEST FOR SENIOR CITIZEN DISCOUNT (5%) 8. REQUEST FOR TRANSFER/CHANGE NAME 9. REQUEST FOR BILLING ADJUSTMENT 10. ATTENDING COMPLAINTS ON BILLING AND OTHER CONCERNS
